Question 1

Is charging on?

Accepted Answer

Yes. Free stays free. Pro, Team, and the $29 lifetime export check out through pay.yito.ai.

Question 2

Are end users counted as seats?

Accepted Answer

No. Seats are teammates in the dashboard. People who answer the widget are unlimited.

Question 3

What does BYOK mean?

Accepted Answer

Bring Your Own Key for later AI upgrades. Available on every plan, including Free.

Question 4

How will annual billing work?

Accepted Answer

Annual is 20% off the monthly seat price, billed once a year. Same seats. Same features.

Question 5

Is there a limit on signals?

Accepted Answer

No. Signals from people who answer the widget are unlimited on every plan.

Question 6

Will you email my users?

Accepted Answer

No. Email surveys die. The product is one in-app question at the paywall.

Question 7

Is the sentence enough?

Accepted Answer

No. Cancel and pricing reasons are hypotheses. Compare usage, leftover credits, and Stripe before you ship a change.

Question 8

When does more paid start?

Accepted Answer

If you had no paying customers yet, the period starts on the first paid customer. If you already had a Stripe book, the first customer-id sync locks those ids as baseline. More paid is a score, not a fee.

Question 9

How do you know a new conversion order?

Accepted Answer

A new conversion is the first successful pay by a Stripe customer id or user id that was not in the baseline set. They stay new this period. The same id paying again is a renewal. The same id paying more is an upgrade. Totals alone cannot tell them apart.

Job	Refiner	PostHog Surveys	Churnkey	MorePaying
Asks why they didn't pay	Template, if you build it	You can add a survey	No — they already paid	Yes, at the paywall
Asks why they did pay	Rare	Rare	No	Yes, on success
Channel × real revenue	No	Traffic, not $	No	Yes, plus why they paid
Email survey vs in-app box	Email or in-app	You build it	Email / SMS	In-app only
Rolls reasons into blocked $	NPS / CSAT dashboards	Events, not dollars	Churn recovered	People × estimated revenue
Sentence vs usage/Stripe	You wire Segment	You already have events	Usage for save offers	Trust check is default
Shopify thank-you page	No	No	No	No — Stripe / SaaS
Cancel flow discounts	No	No	Yes, that's the product	Out of scope for v1
Agent pick / MCP / CLI	MCP exists, research-shaped	MCP for analytics	MCP for churn	Pick a conversion signal and ship
Entry price shape	$99+ MAU	In PostHog already	$250 + % recovered	Seats, not MAU or lift

Not another NPS tool.

Stop guessing why they didn't pay.